A foundation built on it’s clientele and employee’s as Number 1, SMART’s purpose is proving trust and integrity to those being serviced within Mystery Shopping & Surveying processes. Working with firms spanning the entire continent, the need to create a better process in providing quality shops wasn’t just a dream – it's process was put under scrutiny, tested and built into reality.
Filling a very important need in a world of non-specific partners in mystery shopping, SMART has perfected it's process and works closely together, ensuring complete satisfaction.
Our group of industry trusted individuals effectively communicate and offer insight through every step along the way. We pride ourselves in remaining a firm of perfect size, enough to serve our current clientele while still being able to have time keeping sight of development and future commitments. We don't shuffle from project to project and wait for shops to complete, we focus per contract and wouldn't have it any other way. Your contract and it’s quality completion are always number one. We meet twice weekly discussing progress and note information believed to be important for inclusion in the final report of shop surveys. We don't lose sight of the original purpose you decided for conducting research and ultimately promote the loyalty and longevity of your organization.
Our mission is to provide the maximum amount of quality surveyed info, working intelligently to bring your bottom line and ideal situation into reality. We don't compare and set our standards using Shop Surveys that are commonly used in the industry. We customize an original survey, spending as long as it takes to make it perfect. We are not a firm that only supports other resellers, the type that takes on all shops and surveys regardless of volume or type of shop. SMART is fully self-supportive and only accepts contracts with the industries we know about and can cater to, providing flawless results, the SMART way.
Contact us to see how we can make and keep you Number 1!